Most companies find out a process broke from an angry customer.
EventEnsure tracks every business process across your systems and your people, catches the ones that stall the moment they do, and makes sure someone owns the outcome — so you’re never the last to know.
From orders and refunds to onboarding and activation — every process, every system, every person.
Order Fulfilment
ord_4Q7x
- Order placedorder.createdRunning
- Payment capturedpayment.completedQueued
- Dispatchfulfilment.dispatchedQueued
- Confirm receipt HUMAN@support · SLA 1dQueued
Live · assuring every step
The blind spot
Something was supposed to happen.
It didn’t. Nobody noticed.
Your logs say what happened. Your metrics say the servers are up. Your webhooks delivered, your queues drained. Every system reports success — and not one of them can answer the only question that matters: did the process actually finish?
So the refund that’s approved but never paid, the order that’s charged but never shipped, the signup that never gets its welcome email — they don’t throw an error. They just quietly don’t happen.
Revenue leaks. Customers churn. And your team finds out the hard way — from a complaint — then scrambles to reconstruct what broke.
EventEnsure watches the one thing your tools can’t: the outcome — every business process, tracked from start to finish.
What your tools see
- order.createddelivered
- payment.completeddelivered
- inventory.reserveddelivered
- fulfilment.requesteddelivered
- label.printeddelivered
No error. No alert. Just an outcome that silently didn’t complete — until a customer complains.
Reliability Command Center
This is process reliability.
Every process in your business, live — what's running, what's stalled, and exactly who owns it. Not a wall of charts; the one view that answers the only question that matters: is everything completing?
Order Fulfilment
high12 orders are past their dispatch SLA
96.8%
health
- Order created
order.created
- Dispatch
fulfilment.dispatched
12 over SLA
- Deliver
order.delivered
- Confirm receipt Manual
@support · SLA 1d
Reliability across your business
One model for every process you run.
Payments, fulfilment, onboarding, billing, support — every team's critical processes, assured the same way, visible in one place.
Payments
- Reward Issuance
- Refund Handling
Fulfilment
- Order Fulfilment
- Returns
Onboarding
- Customer Onboarding
- Welcome Email
Billing
- Subscription Activation
- Invoice Settlement
Accountability, built in
Every process has an owner. Every failure has a responder.
Reliability isn’t just detection — it’s accountability. Every process carries an owning team, a business criticality, and an escalation path. When an SLA slips, EventEnsure doesn’t just raise an alert into the void — it routes to the people who are already responsible.
No tickets. No triage meeting. The right human is paged by construction.
Order Fulfilment
Dispatch breaching SLA · 12 instances
SLA breached → @platform-oncall paged automatically
- Refund requested
refund.requested
- Approve refund Manual
@support · SLA 4h · Mark complete
- Issue refund
refund.issued
expect < 10m
The human approval is tracked with the same SLA, recovery, and visibility as the system steps around it.
Humans + systems
Most business processes don’t fail in software. They stall waiting for a person.
A refund waits on a person to approve it. An order waits on a warehouse to confirm it. Most real business processes have a human in the loop — and that’s exactly where they stall.
EventEnsure tracks human steps with the same SLAs, the same recovery, and the same visibility as automated ones — in one timeline. Not a task manager. A reliability model that finally includes people.
Process Timeline Explorer
Watch a process unfold — fail, recover, and complete.
Press play, or scrub through it yourself. This is exactly how EventEnsure sees a single run: every step, every deadline, every recovery — replayable to the second.
Order Fulfilment
ord_4Q7x
An order is placed. EventEnsure starts the clock on every step that must follow.
Start assured in minutes
Templates for the processes every business runs.
Adopt a battle-tested process, point it at your events, and watch real instances light up. Or author your own — no canvas, no diagrams, under two minutes.
Customer Onboarding
OnboardingOrder Fulfilment
FulfilmentReward Issuance
PaymentsRefund Handling
PaymentsSubscription Activation
BillingInvoice Settlement
BillingAPI-first
The API is the product. The dashboard is one client.
Every process, stage, owner, SLA, and recovery rule is expressible as a single declarative document. Reconcile it from a file, diff it in a pull request, run it in CI — manage reliability the way you manage everything else you ship.
- Process-as-Code: GET it, PUT it, version it
- Every action in the dashboard is a public API call
- Versioned, idempotent, Stripe-grade consistency
name: Order Fulfilmentowner_team: fulfilment-squadescalation_owner: platform-oncallbusiness_criticality: highcorrelation: data.order_idstages: - dispatch: expect: fulfilment.dispatched within: 60s recovery: [retry, notify] - confirm: type: manual # a human step owner: supportStop finding out from your customers.
Define a process in minutes, connect it to your events, and own every outcome before anyone else notices.
Define your first process in minutes · No credit card required